Returns
Our Return Policy
We want you to love your Urbanistar order. If something isn't right, we're here to help.
Eligibility
- Items must be returned within 14 days of delivery
- Items must be unworn, unwashed, and in original condition with tags attached
- Final sale items are not eligible for return
How to Start a Return
Use the button below to sign in to your account and submit a return request.
Processing Time
Once we receive your return, please allow 5–7 business days for processing. Refunds will be issued to your original payment method.
Questions?
Email us at support@urbanistar.com and we'll get back to you within 1–2 business days.